Last Updated: October 30, 2025
1. Introduction
This Privacy Policy describes how Rain Systems Ltd. (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website (rainsystems.co.uk), use our services, or otherwise interact with us. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.
This policy is intended to be compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.
2. Data Controller
Rain Systems Ltd. is the data controller for the personal information we collect and process. Our contact details are as follows:
•Company Name: Rain Systems Ltd.
•Email: info@rainsystems.co.uk
•Phone: 020 3886 0451
•Website: https://rainsystems.co.uk/
3. Information We Collect
We may collect and process the following types of personal data:
•Information you provide to us directly: This includes information you provide when you fill out our “Request A Callback” form, contact us via email or phone, or otherwise communicate with us. The information we collect may include your name, phone number, email address, postcode, and any other information you choose to provide in your message.
•Information we collect automatically: When you visit our website, we may automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of your visits. This information is collected through the use of cookies and similar tracking technologies.
4. How We Use Your Information
We use the information we collect for the following purposes:
•To provide and improve our services: We use your information to respond to your inquiries, provide you with the services you request, and to improve our offerings.
•To communicate with you: We may use your contact information to send you information about our services, respond to your inquiries, and provide you with customer support.
•For marketing and advertising: With your consent, we may use your information to send you marketing communications about our services, promotions, and events.
•For analytics and website improvement: We use the information we collect automatically to understand how visitors interact with our website, to monitor and analyze trends, and to improve our website’s functionality and user experience.
5. Legal Basis for Processing
We will only process your personal data when we have a valid legal basis to do so. The legal bases for our processing activities include:
•Consent: We will process your personal data for marketing purposes or when using non-essential cookies with your explicit consent.
•Contractual necessity: We will process your personal data to fulfill our contractual obligations to you, such as when you engage our services.
•Legitimate interests: We may process your personal data for our legitimate interests, such as to improve our services, prevent fraud, and to ensure the security of our website, provided that such processing does not override your rights and freedoms.
6. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your information with the following categories of third parties:
•Service providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, and marketing services.
•Legal and regulatory authorities: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement or other government agency.
7. Data Retention
We will retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Data Protection Rights
Under the GDPR, you have the following rights in relation to your personal data:
•The right to access: You have the right to request a copy of the personal data we hold about you.
•The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
•The right to erasure: You have the right to request that we delete your personal data, under certain conditions.
•The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
•The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
•The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
9. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. We use both essential and non-essential cookies. You can manage your cookie preferences at any time through our cookie consent banner. For more information about the cookies we use, please see our Cookie Policy (a separate document to be created).
10. Security
We have implemented appropriate technical and organizational security measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
•Email: info@rainsystems.co.uk
•Phone: 020 3886 0451